Your privacy matters to isac88. This Policy explains exactly what personal data we collect, why we need it, and how we keep it secure.
These cards summarise the key principles of the isac88 Privacy Policy. For the full legal text, please read the complete policy below.
isac88 collects the personal data necessary to operate your account, verify your identity, process transactions, and comply with legal obligations — no more than is required for these purposes.
All personal data held by isac88 is protected using industry-standard TLS encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel on a need-to-know basis.
isac88 does not sell your personal data to third parties. Data is shared only with essential service providers (payment processors, KYC verification services) and where required by law or regulatory authority.
As an isac88 player, you have the right to access, correct, and in certain circumstances request deletion of your personal data. You may also object to or restrict certain types of data processing.
isac88 uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings.
isac88 will only send you promotional communications where you have given separate, explicit consent to receive them. You may withdraw this consent at any time through your account settings or by contacting support.
This Privacy Policy applies to all personal data collected by or on behalf of isac88 through the isac88.win platform, including via account registration, deposits, wagering activity, customer support interactions, and use of the platform's website and mobile interface. Please read this Policy carefully alongside the isac88 Terms & Conditions.
1.1 isac88 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all registered players and visitors to the isac88.win platform. This Privacy Policy ("Policy") sets out the basis on which we collect, process, store, and share personal data in connection with your use of the isac88 platform and any associated services.
1.2 By registering an account with isac88 or continuing to use the Platform after this Policy has been communicated to you, you acknowledge that you have read and understood the practices described herein. Where processing of your personal data requires your consent, we will ask for it separately and distinctly.
1.3 isac88 recognises that Malaysian players have specific expectations around the responsible handling of personal and financial data. This Policy is designed to be transparent about our practices and to give you meaningful control over your personal information where the law permits.
2.1 The data controller responsible for personal data collected through the isac88 Platform is the isac88 operating entity. For privacy-related enquiries, you may contact the isac88 Data Protection team via the support email listed at Section 14 of this Policy.
2.2 Where isac88 engages third-party service providers to process personal data on its behalf (as described in Section 6), those providers act as data processors under the direction of isac88 and are bound by contractual obligations consistent with applicable data protection law.
3.1 isac88 collects personal data through several channels and for specific purposes. The categories of data we collect are set out in the table below:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration, KYC verification |
| Financial Data | Bank account details, e-wallet identifiers, transaction history, deposit and withdrawal records | Deposit and withdrawal processing |
| Gaming Data | Wager history, game session records, bet outcomes, bonus usage | Platform activity |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection on Platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Communication opt-in/opt-out status, promotional preferences | Account settings, consent forms |
3.2 isac88 does not collect special categories of personal data (such as health information, racial or ethnic origin, or religious beliefs) except where specifically required to fulfil responsible gaming obligations (for example, where a player provides medical documentation in connection with a self-exclusion request).
4.1 isac88 uses the personal data we collect for the following purposes:
5.1 isac88 processes your personal data on the following legal bases:
6.1 isac88 does not sell your personal data to any third party. We share personal data only in the following circumstances and only to the extent necessary:
6.2 All third-party service providers engaged by isac88 are required to implement appropriate technical and organisational measures to protect personal data and are prohibited from using that data for any purpose other than the specific service they provide to isac88.
7.1 The isac88 Platform operates internationally. Where personal data is transferred outside of Malaysia to countries that may not provide equivalent levels of data protection, isac88 will implement appropriate safeguards — including standard contractual clauses or equivalent transfer mechanisms — to ensure that your personal data remains protected to the standard described in this Policy.
8.1 isac88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:
8.2 Where personal data is no longer required for any lawful purpose, isac88 will securely delete or anonymise it.
9.1 The isac88 Platform uses cookies and similar tracking technologies to operate essential Platform functionality, maintain your login session, remember your preferences, and analyse how the Platform is used.
9.2 The categories of cookies used by isac88 are as follows:
9.3 You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of the isac88 Platform, including your ability to remain logged in during a session.
10.1 Subject to applicable law, you have the following rights in relation to your personal data held by isac88:
10.2 To exercise any of the above rights, please contact the isac88 Data Protection team at the email address provided in Section 14. isac88 will respond to verified requests within thirty (30) days. We may require proof of identity before processing a data rights request.
11.1 The isac88 Platform is strictly for persons aged 21 years and above. isac88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be promptly deleted and the associated Account closed.
11.2 If you are a parent or guardian and believe that a person under 21 in your care has registered an isac88 Account, please contact isac88 support immediately so that we can take appropriate action.
12.1 isac88 implements technical and organisational security measures appropriate to the sensitivity of personal data processed on the Platform. These measures include:
12.2 While isac88 takes all reasonable precautions to protect your personal data, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your isac88 Account credentials and for enabling available security features such as two-factor authentication.
13.1 isac88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the structure of the Platform. Material changes will be communicated to you via email to your registered address or by a prominent notice on the Platform, with a reasonable period of notice before the updated Policy takes effect.
13.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the isac88 Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by isac88, please contact our Data Protection team:
Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: Within 30 days for data rights requests; sooner for general enquiries via live chat.
14.2 For urgent account security concerns — such as suspected unauthorised access to your isac88 Account — please use the live chat function on the Platform for the fastest response.
Your privacy is protected. Your data is secure. Sign in to your isac88 account and enjoy live casino, sports betting, and slots — all in MYR, available 24/7.
21+ only. Please gamble responsibly.